Shipping & Delivery
Every acquisition from HSBK is dispatched globally via fully insured, high-security armored couriers, including Brink's and FedEx Security. Shipments arrive in discreet, double-sealed, tamper-evident packaging containing your official gemological laboratory certificates and private provenance documentation. Every transit is fully insured for 100% of its declared value until direct signature verification upon delivery, or can be scheduled for private vault pickup at our Bangkok and Hong Kong headquarters.
Purchases & Return Policy
Due to the rare, high-value nature of our fine jewelry and gemstone inventory, all purchases, bespoke commissions, and finished creations are strictly final upon delivery. In the rare event of a transit discrepancy or issue upon arrival, written notice must be logged with our Private Concierge within 24 hours of signature verification. To be eligible for review, all jewelry and gemstones must remain completely unworn, unaltered, and sealed in their original security packaging alongside all official laboratory certificates.
Gemological Authenticity & Certification
Backed by four generations of trade authority, HSBK guarantees that all gemstones and fine jewelry in our inventory are 100% natural earth-mined creations. Select high-value pieces in our collection are paired with official reports from premier international laboratories such as GIA, GRS, or Lotus. For pieces without pre-existing reports, independent third-party lab certification can be seamlessly arranged upon client request prior to final delivery.
Client Confidentiality & Privacy
HSBK upholds absolute discretion and confidentiality for every private collector, trade partner, and acquisition. Your personal information, purchasing history, and private wire transfer details are strictly protected through institutional-grade encryption and will never be shared or disclosed to third parties. All client communications and private vault consultations are conducted with the highest standards of international privacy.